Découvrez les questions fréquemment posées sur kano.care

Kano.care is an online men's health clinic in France. We provide convenient, discreet and safe access to quality care for men with erectile dysfunction.

Kano Care SAS is a company registered in France, with its headquarters located at 6 rue d'Armaillé, 75017 Paris.

The partner doctors providing medical consultations on kano.care are all experienced practitioners in sexual health, generalists and specialists, certified to practice medicine within the European Union. They are based in Ireland and registered with the Irish Medical Council (IMC). These doctors have been selected for their experience in sexual health and asynchronous teleconsultations, and all possess a professional level of French. Dr. Sam Ward is a urologist and the Medical Director of the digital clinic Kano; in this role, he designed the medical protocols and ensures the strict adherence to standard care procedures. The level of attention provided in consultations is identical to that of a traditional medical consultation.

Our medical team provides remote consultations to all adult patients whose condition allows for safe treatment without the need for a physical consultation. Currently, the service is limited to consultations for erectile dysfunction. When a patient's condition does not allow for a diagnosis or treatment to be prescribed, even after a follow-up exchange regarding the questionnaire, the patient is systematically referred to their general practitioner for a physical consultation.

Currently, the services on kano.care are targeted exclusively at adult men with erectile dysfunction.

You can start a consultation on kano.care anytime, anywhere online from your mobile phone or desktop computer. Simply go online, complete the medical questionnaire and submit your information to a certified doctor for review. Your treating doctor on kano.care will review your information and reach out to you directly, if needed, via the secure doctor-patient chat. If appropriate the doctor will share a prescription for treatment, alongside a compte-rendu and further advice - all accessible in your kano.care customer account.

No. Consultations on kano.care are questionnaire-based and fully remote to the extent possible, in order to ensure a maximum of discretion for patients. Where needed a partner doctor may contact you directly via phone or the secure chat in your Personal account.

First, you must accurately complete the medical questionnaire online. One of our partner doctors will the examine the information you provide. He or she can reach out to you directly via the secure chat or telephone to get additional information. Based on the information provided, the consulting doctor will decide whether a prescription is appropriate or not. The decision to issue a prescription always remains with the treating doctor. Should you be for any reason be ineligible for a medical prescription, you will be fully reimbursed.

If a prescription is made it will be made available to you in your Personal account. It will be a digital prescription, which is fullt traceable and accepted in any French pharmacy. You can use the prescription directly in a pharmacy, forward it, or download it. All prescriptions are generated in partnership with Ordoclic, France's #1 solution for digital subscriptions and the dematerialization of medical services.

Our medical team only treats patients if their health condition and the reason for their consultation do not require a physical examination. Our medical consultations are asynchronous teleconsultations, meaning that the diagnosis is made based on a comprehensive medical questionnaire, as would happen in an in-person visit with a doctor, and through direct communication via secure messaging. Our medical questionnaires are built based on applicable clinical guidelines. When a patient's condition does not allow for a diagnosis or prescription, even after additional follow-up to the questionnaire, the patient is systematically referred for an in-person consultation. In this case, no fee will be charged.

Our service to currently limited to men in France (incl. French overseas territories).

No. Just as you cannot consult a doctor in person on behalf of someone else, the same applies to telemedicine. It is strictly prohibited to consult on behalf of another person.

No, kano.care is not an emergency platform. In case of emergency call 15 or 112 immediately, or contact your GP or an emergency department as soon as possible.

Kano.care offers convenient, discreet and fast access to medical consultations with certified health professionals. In general, the partner physicians we work with will recommend and prescribe the following prescription medicine for erectile dysfunction: Sildenafil (generic Viagra©) and tadalafil (generic Cialis©). These treatments are proven to be effective and safe, as well as affordable.

Currently kano.care does not offer such solutions. However, we are working on an at-home ED care app to help men improve erectile function naturally and in the long-term, with a guided 12-week program consisting of physical exercises, mental health support and educational modules. If you want to be informed about the launch of this new app, simple contact us on contact@kano.care.

No, unfortunately common prescribed ED treatments like sildenafil or tadalafil are not reimbursed by social security in France.

Our treatment plan is an ongoing care plan for men with ED. Instead of a one-off consultation, it offers continuous access to medical care and home delivery via a monthly payment. The following services are included in the monthly plan: 2 online consultations (incl. a follow-up), Adjustable, renewable prescriptions, Regular home delivery of your medication, continuous access to a direct and secure 1:1 chat with you doctor. The treatment is generally a better option for those men who have tried ED treatment before, know what works for them, and want to have continuous convenient and discreet access to quality care.

The following services are included in the monthly plan: 2 online consultations (incl. a follow-up), Adjustable, renewable prescriptions, Regular home delivery of your medication, Continued access to a secure 1:1 chat with you doctor. All included in a €14.50 per month.

Yes, all treatment plans are fully cancellable after 2 months. We insist on these two months to ensure there is at least one follow up consultation with your treating doctor to review the effectiveness of the treatment as well as any potential side effects. This is in the interest of patient safety and care quality. After two months you are free to cancel your plan at any time.

Yes. Whenever you start a new consultation from your Personal account, you can indicate that you want to switch to an ongoing treatment plan. You can also contact the customer support team at contact@kano.care.

Currently, the home delivery service is only available as part of a treatment plan. If you are enrolled in a treatment plan, it is possible to arrange for the home delivery of your prescribed treatment from a pharmacy in France. Home delivery is included in your monthly fees.

If you are a customer enrolled in a treatment plan, you can schedule home delivery from your personal account by using the 'Deliver' button and following the instructions.

Any medication that is shipped from a partner pharmacy is placed in fully sealed, discreet, unbranded packaging. The only person - apart from you and your consulting doctor on kano.care - that has access to your information in the case of home delivery is the health professional preparing your delivery at the pharmacy.

The only person - apart from you and your consulting doctor on kano.care - that has access to your information in the case of home delivery is the health professional preparing your delivery at the pharmacy.

Currently, the home delivery service is only available as part of a treatment plan. If you are enrolled in a treatment plan, once you have received a prescription, following an online consultation, you can organize home delivery of the medication from your customer account. Simply log in and find the 'Me faire livrer' button, and follow the instructions. The order will be passed on to a partnering pharmacy. You will need to pay the 'reste à charge' for the actual medication directly to the pharmacy. The pharmacy will then securely place your medication in a discreet, sealed package and it will be shipped to your home by Collissimo.

In general, after making a delivery request from your customer account, it should take no more than 2-3 days for the package to arrive at your home. Should you experience delays, feel free to call our customer service on 01 59 13 13 13 to help you resolve any issues.

No, at the moment the home delivery service is limited to France only.

Yes, all personal information and medical data you provide on kano.care are encrypted and stored on secure servers within the European Union. We use an HDS-certified (Health Data Hosting) solution, in compliance with legal requirements in France.

Any data and/or health information you provide during an online consultation is subject to medical confidentiality. Only you and the doctor have access to this information. All health data is encrypted and stored on secure servers within the European Union. We use an HDS-certified (Health Data Hosting) solution, in compliance with legal requirements in France.

All personal data is stored on secure servers within the European Union. We use an HDS-certified (Health Data Hosting) solution, in compliance with legal requirements in France.

Yes. Any prescriptions made by our partner physicians are valid in any French pharmacy. All prescriptions are valid, traceable and generated in partnership with Ordoclic, France's #1 solution for digital subscriptions and the dematerialization of medical services.

Yes. Online consultations via kano.care are confidential. Any data and/or health information you provide during an online consultation is subject to medical confidentiality. Only you and the doctor have access to this information. All health data is encrypted and stored on secure servers within the European Union. We use an HDS-certified (Health Data Hosting) solution, in compliance with legal requirements in France.

Consultations on kano.care can complement the care provided by your general practitioner but do not replace comprehensive in-person medical follow-up.

Continuity of care is an important issue. The partner doctors of kano.care will systematically provide you with a consultation report, which includes the date and reason for the consultation, and any prescribed treatment, in order to facilitate the care provided by your regular doctor. This allows you to keep a record of the consultation in your medical file and share it directly with your GP. We encourage all patients to share this report with their GP and inform them of the consultation on kano.care.

We accept credit and debit card payments (Visa, Matsercard, American Express), as well as payments via PayPal.

A one-off consultation on kano.care costs €35. This includes the cost of the consultation, any prescriptions that may be issued, and the service from kano.care.

A treatment plan costs €14.50 per month. The following services are included in the monthly plan: 2 online consultations (incl. a follow-up), Adjustable, renewable prescriptions, Regular home delivery of your medication, Continued access to a secure 1:1 chat with you doctor.

Currently, a remote consultation via Kano.care is not reimbursed by the French social security under the current telehealth legislation.

You can access your personal account by logging into the kano.care website with your credentials.

From your personal account you can view and manage your consultations, treatments and prescriptions and access the secure 1:1 chat with your doctor. You can also start new consultations from your personal account, and organize home delivery of your prescribed treatments (in case you are enrolled on a treatment plan). In addition, you can reach our customer service for non-medical questions and manage your profile and account information.

You can request the deletion of your account by contacting customer service via contact@kano.care or by calling 01 59 13 13 13. Note that in accordance with local regulations, medical data will need to continue to be kept on file. For details, please refer to the privacy policy.